Terms of service
The agreement between you and Feedkeep when you subscribe.
1. What Feedkeep does
Feedkeep watches public Instagram profiles you choose, archives what they publish, and records what changes. Your plan sets how many profiles you may watch, how often each is checked, and how much of a profile’s existing history is imported when you add it.
These terms are the agreement between you and Feedkeep. Using the service means you accept them.
2. Your account
- You must be 18 or older. Feedkeep is not offered to anyone younger.
- Give accurate details and keep them current.
- Keep your password to yourself. You are responsible for what is done through your account.
- One account per customer. Where a plan includes access for a team, that access is for people within your organisation.
- Tell us promptly if you believe your account has been used by someone else.
3. What your subscription includes
The profile allowance, the check frequency and the archive depth for each plan are stated on the pricing page at the time you subscribe. Faster checks on individual profiles are available as a paid addition.
Checks run on a schedule rather than on demand. A plan’s stated frequency is the interval at which a profile is queued for checking, not a guarantee of the exact minute.
4. What Feedkeep does not promise
This section is the one to read before subscribing. Each limit below is inherent to archiving a platform we do not control.
Instagram is a third party
We do not control Instagram and are not affiliated with it. Instagram can change what it shows publicly, change how it shows it, restrict access to public data, or become unavailable, at any time and without notice. Where that reduces or interrupts what Feedkeep can collect, it is not a failure of this agreement, and it is not grounds for a refund. Our obligation is to keep the service working as well as the platform allows, not to guarantee the platform.
Availability
We aim for high availability and the service is built to run continuously, but no uptime figure is guaranteed on any plan. Interruptions happen — maintenance, provider failures, outages at Instagram. Extended failure to provide the service is a different matter and is dealt with under section 8.
Completeness
- Anything removed from a profile before you started watching it is gone. Feedkeep cannot recover what it never saw.
- Stories are captured on a best-effort basis. A story posted and removed between two checks can be missed, and no check frequency removes that possibility.
- Instagram does not allow anyone outside to distinguish a post that was deleted from one archived by its author. Feedkeep records that an item is no longer on the profile, and does not assert which happened.
5. Acceptable use
Feedkeep is sold for four uses: keeping a copy of your own profile, monitoring competitors and brands, keeping a record that has to hold up, and journalism or research. You may not use it:
- To harass, stalk, intimidate or threaten anyone.
- To monitor a private individual, as opposed to a business, a brand, a public figure or your own account.
- To break any law that applies to you, or Instagram’s own terms.
- To resell, republish or redistribute archives, or to provide a service built on them, without our written agreement.
- To attempt to reach data the service does not offer you, including another customer’s account, or to interfere with the service’s operation.
You are responsible for your reasons for watching a profile and for what you do with what you find. Where use breaches this section we may suspend or close the account under section 8.
6. Your archive
While you subscribe, what you archive is yours to use for the purposes you subscribed for. You can view it, download the original files at full quality, and export it, as often as you like and without asking us.
Feedkeep does not own the material it archives and cannot grant you rights in it. Photographs, videos and text belong to whoever made them. What you may then do with somebody else’s material is a matter of copyright law and of Instagram’s own terms, not of this agreement.
Notes and labels you add are private to your account and are not shown to other customers.
Access ends when your subscription ends, at the end of the period you have paid for. Anything you exported before then remains yours.
The archive itself is kept for at least 90 days after the last customer watching that profile has gone, so resubscribing inside that window returns it as you left it. Past that nothing is guaranteed to remain. The full position is in the privacy policy.
Archives are held once per profile and shared by every customer watching it. We may remove material where we are required to, or where we decide to following an objection from the person concerned — and because the archive is shared, a removal applies to every customer watching that profile at once.
7. Payment
- Subscriptions are paid in advance, monthly or yearly, and renew automatically until cancelled.
- Prices are shown before you subscribe. Where tax applies it is shown at checkout.
- Cancel at any time. Cancellation takes effect at the end of the period you have paid for.
- Refunds are covered in full by the cancellation and refunds page, which forms part of this agreement.
- Where a payment fails we may suspend watching until it is resolved. Nothing already archived is deleted for a failed payment.
- We may change prices. Changes are notified in advance and take effect at your next renewal, never mid-period.
8. Suspension and termination
You may close your account at any time. We may suspend or close an account that breaches section 5, that is used to attack or disrupt the service, or where we are required to. Where an account is closed for a breach, no refund is due.
We may also withdraw the service generally, or stop supporting a plan, on reasonable notice. Where we do that and you have paid for a period you cannot use, we refund the unused part.
9. Liability
Feedkeep is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, for lost profits or business, or for material that Instagram removed or made unavailable before we could archive it.
Where we are liable, our total liability is limited to what you paid us in the twelve months before the claim.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or the statutory rights of a consumer.
10. Evidence and legal use
Feedkeep keeps original files, records a checksum for each one, and records when it was collected. That is what allows a file to be shown to be unchanged since collection. Whether any of it is accepted in a particular proceeding depends on the laws where you are, and is not something we can promise.
11. Changes to these terms
We may change these terms. Changes are published here with the date. Where a change is material it is notified before it takes effect, and continuing to use the service after that date means you accept it. If you do not, cancel before it takes effect.
12. Law and courts
These terms are governed by the law of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction.
If you are a consumer in the European Union, this does not remove the protection of the mandatory rules of the country where you live, and you may bring proceedings in your own courts.
13. Contact
Write to contact@feedkeep.io.
Questions, and requests to be removed from an archive: contact@feedkeep.io